You get a call from you Telecom Operator and without even press a single key a new scheme is activated and you are down by Rs. 30. Or Some of your friend calls you and say Nice Caller Tune, tough you have not activated it. You then call Customer Care for refund and file a formal complaint. If you have faced any of those problems at any time, we have a good news for you.
The Telecom Regulatory Authority of India will bring new guidelines to redress your complaints. The TRAI will soon issue new Customer Redressal Guidelines to help customers resolve grievances against telecom companies.
Some of the highlights of the new guidelines are issuing Prepaid Mobile Customers a bill just like Postpaid Users, to set-up Special Compliant Centres and these these centres would provide service to consumers in regional languages, A Toll Free Number (for Complaints) accessible from any Mobile/Landline, a separate number for providing general information to consumers and lastly, establishing web-based complaint monitoring system so that customers can monitor their complaint.
The new guidelines would come out by the end of this month and would be implemented within 60 days.